WhatsJet by Zanii AI

Terms & Conditions

Last updated: 10 October 2026

These Terms and Conditions govern access to and use of WhatsJet by Zanii AI (the "Service"), a platform for WhatsApp messaging, campaigns, shared inbox and automation, operated by Zanii AI ("we", "us"). They apply to every business that opens an account (a "Vendor") and to anyone acting for it. By creating an account or using the Service you agree to these terms. If you accept them for a business, you confirm you are authorised to bind it.

1. Your account

  • Provide accurate registration details and keep them up to date.
  • Keep sign-in credentials confidential and turn on two-factor authentication for administrators. You are responsible for everything done through your account, including by team members you invite.
  • Tell us promptly at [email protected] if you suspect unauthorised access.

2. WhatsApp Business Platform

  • The Service connects to the official WhatsApp Business Platform (Cloud API) provided by Meta. You must hold your own WhatsApp Business Account and comply with Meta's WhatsApp Business Terms, Business Messaging Policy and Commerce Policy at all times.
  • You are responsible for obtaining and recording valid opt-in from every person you message, for honouring opt-out requests, and for the content of your templates and messages.
  • Meta decides template approval, messaging limits, quality ratings and account restrictions. We cannot override these decisions.
  • Conversation charges billed by Meta are separate from our plan prices and are payable by you to Meta.

3. Acceptable use

You must not use the Service to:

  • send unsolicited or bulk messages to people who have not opted in, or buy, rent or scrape contact lists;
  • send content that is unlawful, fraudulent, deceptive, harassing, hateful, sexually explicit, or that infringes the rights of others;
  • impersonate any person or business, or misrepresent your identity;
  • distribute malware, attempt to break or probe the security of the Service, or access other customers' data;
  • overload the Service, circumvent plan limits or rate limits, or resell the Service without our written agreement.

We may remove content, pause campaigns or suspend accounts that break these rules or put the Service, Meta's platform or other customers at risk.

4. Your data and your customers' data

  • You keep ownership of the contacts, messages, files and other content you bring to the Service ("Customer Data"). You grant us the rights needed to host, process and transmit it to provide the Service.
  • For Customer Data about your own customers, you act as the data controller and we process it on your behalf and on your instructions, as described in our Privacy Policy.
  • You are responsible for having a lawful basis to collect and message your contacts and for providing them with any notices the law requires.
  • You can export your contacts at any time from the Contacts page.

5. AI features

  • AI replies and assistants use providers you configure, such as OpenAI or your own Flowise chatflow. Your use of those providers is also subject to their terms.
  • AI output can be inaccurate or incomplete. Review your configuration, knowledge base and business hours, and do not rely on AI replies for legal, medical, financial or other critical advice.
  • You remain responsible for messages sent on your behalf, whether written by a person, a bot or AI.

6. Plans, billing and payments

  • Plans, prices and limits are shown when you subscribe. Paid plans are billed in advance through Stripe, PayPal, bank transfer or other methods we offer. Card details are handled by the payment provider and are not stored by us.
  • Subscriptions renew automatically for the same period unless cancelled before the renewal date. Prepaid and manual plans end on their expiry date.
  • Prices exclude applicable taxes and Meta conversation charges. Fees already paid are non-refundable except where required by law or stated otherwise in writing.
  • If payment fails or a plan expires, features may be limited until the account is brought up to date.

7. Action receipts

If enabled, the Service records signed receipts of automated actions (such as AI replies, bot actions, opt-outs and campaigns) on the Zanii ledger. Only a cryptographic fingerprint of each action is recorded; message content is not sent to the ledger.

8. Availability and changes

We work to keep the Service available and secure, but it is provided without a guarantee of uninterrupted operation. It also depends on third-party services, including Meta's platform, payment providers and hosting providers. We may change or improve features; if a change materially reduces the Service you pay for, we will give reasonable notice.

9. Suspension and termination

  • You may stop using the Service and cancel your subscription at any time.
  • We may suspend or close an account for serious or repeated breach of these terms, non-payment, legal requirements, or a risk to the Service or others. Where reasonable we will tell you first.
  • After closure we may delete Customer Data after a reasonable period. Export anything you need before closing your account.

10. Intellectual property

The Service, its software, design and brand belong to Zanii AI and its licensors. These terms do not transfer any ownership to you. Feedback you send may be used to improve the Service without obligation to you.

11. Disclaimers and liability

  • To the extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied.
  • To the extent permitted by law, we are not liable for indirect, incidental or consequential losses, lost profits or lost data, or for decisions and actions of Meta or other third parties. Our total liability for any claim is limited to the amount you paid us for the Service in the twelve months before the claim.
  • Nothing in these terms limits liability that cannot be limited by law.

12. Indemnity

You agree to compensate us for claims and costs arising from your Customer Data, your messages, or your breach of these terms or of Meta's policies.

13. Changes to these terms

We may update these terms. The date at the top shows the latest version. If changes are material we will notify account administrators by email or in the Service. Continuing to use the Service after the change means you accept the updated terms.

14. Governing law

These terms are governed by the laws of the jurisdiction in which Zanii AI is established, and disputes will be handled by its competent courts, unless mandatory law where you are based provides otherwise.

15. Contact

Zanii AI, [email protected]